The McLain Cycle Shop’s Return and Refund Policy

In-stock-at-store purchases (includes online purchases):

Proof of Purchase: McLain Cycle Shop sales receipt is required for all returns.

Returns must be within 30 days of purchase date, in new condition, in the original packaging.

Returns made after 30 days will be issued a store credit only if in new condition and in the original packaging. 

Non-refundable Purchases: Sale and closeout items, bicycles and frames, Special Orders, labor, layaways, in-warehouse orders (in-store and online).

Refund Method: Will be back to the original form of payment, except cash refunds in excess of $50 will be made by a check from McLain Cycle Shop, Inc..

In stock-at-store item purchases have the same return and refund policy as above.

Ordered items from warehouse/off island vendors cannot be cancelled once an order has been processed for shipping. 

If an item is backordered or unavailable, you may cancel and get a refund that portion of your order.

Confirmed cancelled orders, a refund will be issued immediately back to the original form of payment.